TdlH
Tamsin de la Harpe
1 reviews | Active since Jun 2023
19 Jan 2024, 11:51
Dotsure Double charging.
Whatever you do don't change your debit order date if it falls between the 1st and the 15th, to between the 15th and the 13st. Yes, they will tell you that you can change your debit order date on the management portal with no issues. What they won't tell is that they will double charge you that month. I had two insurance debit orders going off in the same week, totaling over R6000 with no warning.
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Replies (1)dotsure.co.za's replyOfficial
19 Jan 2024, 12:07Hi Tamsin, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply19 Jan 2024, 12:07
Official
Hi Tamsin, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
