Dotsure dont bother to listen to the customer or reply with facts

very bad customer service from claims department. phoned over 8 times only to be cut off over 8 times sent emails still with no response, if you call get told someone will call you back nothing. they reject a car insurance claim based on no facts only that the car had issue at service before the 60-day waiting period which had nothing to do with the issue that occurred 4 months after having the insurance. also was sold the policy when i already had one through Innovation and was told on the call it was to replace the existing Innovation policy which was lies as i got debited for both policies. I can't find any senior email in Dotsure to send through to help.