1 reviews | Active since Jul 2017

29 Dec 2021, 14:44

Dotsure? Don't be so sure

My dog has been vomiting intensely over the past few days and Dotsure refuses to cover the cost of his vet consultation and medical prescription, dismissing it as a "behavioural problem". Read your agreement with them carefully - Dotsure will look for any contractual loophole to not cover legitimate claims.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply29 Dec 2021, 18:38
Official
Hi Jarryd, 

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za