Dotsure doing their thing again

After my previous reviews I had a conversation with a representative of Dotsure, of which I have a copy, which says that my policy will reduce to R400 however I see on my policy that it has not changed and that the amount of R650.72 is still shown on what I must pay on the 1st April so communication within departments is non existent! I also sent them a claim on the 20th February which has not been paid despite emails from me asking why it still hasn't been paid and I get the same response every time that says We’ll get back to you faster than a Beagle can sniff out a treat! So the Beagle can't sniff out the treat after all!!