DOTSURE DOES NOT CARE FOR YOUR FUR-BABIES

I was looking into getting some insurance for my fur-babies and received a call from Dotsure. After discussing this with my husband and going back and forth we proceeded to take out dotsure for our dogs. I was brought under the impression by a lady called Marizel that no matter what my fur-babies were covered from the second I said yes and I provided banking details for the necessary debit order. On Saturday the 22nd of November we took one of the dogs to our vet for what we thought was a broken or rotten tooth. After ages of failing miserably on their app I eventually loaded the claim, just to be notified that the claim will not be paid. I had to take my dog back to the vet on the 25th of November and he had to operate and remove a tumor. Again I tried to ask Dotsure to entertain this claim just to be informed today 2 December that the claim will not pay out since it is not accidental. Well no **** sherlocks, that was not explained to me when I took the policy out. But now I am just over R3000 out of pocket and you guys just take funds every month as you please. Please, to whomever is considering taking out Dotsure for your fur-babies, rather not and go to someone else who really cares for them as much as you do. Dotsure is not the answer and only *****ing as much as possible and as far as possible. I may be out of pocket with just over R3k, but I will make sure nobody else lose money like I did.