1 reviews | Active since Mar 2011
Dotsure does it again
On the 30 I updated my address , however on customer portal you cannot change your postal address , I received a policy schedule from Natassia Fourie with the incorrect postal address ,on the 31st I sent her an e-mail requesting that she change the postal address and send me a new schedule . It has been 8 days now with no response
Dear Richard
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Richard
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Richard
we apologise for the inconvenience caused.
We further confirm that the address was updated on 08 August 2018 and confirmation of same was sent to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Richard
we apologise for the inconvenience caused.
We further confirm that the address was updated on 08 August 2018 and confirmation of same was sent to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team