TS
Toni S
1 reviews | Active since Dec 2018
20 Dec 2023, 18:40
Dotsure disappoints!
We have had Dotsure for a few years now. My Spaniel was not well and we visited the Vet twice and couldn't find anything wrong. So there was no illness but my dog was still in pain. We think he injured himself. Now dotsure refuse to pay out our claim. It's quite ridiculous as we did tests ruling out any illnesses etc. This is obviously just a huge waste of money.
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dotsure.co.za's replyOfficial
20 Dec 2023, 18:52Hi Toni, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Dec 2023, 18:52
Official
Hi Toni, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za