TM
Thabile M

1 reviews | Active since Aug 2020

16 Dec 2022, 12:04

Dotsure declines claim unfairly

I have been a loyal client with the insurance for years with no claim. I recently had my car ****** and later recovered but damaged. Dotsure declined my claim because "the car was used to attend a meeting that was outside my usual work premises. According to them this constitutes business use.

I find this very disturbing and I am very disappointed in Dotsure.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply16 Dec 2022, 13:33
Official
Hi Thabile, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za