PK
Paula K
1 reviews | Active since Apr 2015
30 Apr 2024, 08:59
Dotsure
They sent me a breakdown for paying me out for my dog's hospitalization which was the full amount less R250, then the next day the resent it paying out less than half saying they made a mistake! They are more expensive then other insurance covers and they don't cover ore-existing conditions where I found a few others that do.
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dotsure.co.za's replyOfficial
30 Apr 2024, 09:09Hi Paula, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply30 Apr 2024, 09:09
Official
Hi Paula, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za