Dotsure: Creating fans, not policyholders.... No slogan has ever been further from the truth!

I would not ordinarily go to these lengths and take the time to write a negative review as my time is simply too precious, but I see it as my duty to at least take a couple of minutes in order to warn fellow consumers to avoid Dotsure.co.za at all costs.

Please do not believe all the **** hype and "positive" reviews!!!

Maybe I am wrong, but in my mind the purpose of insurance is to pay a premium in exchange for peace of mind that you will be covered when things go wrong. Dotsure does exactly the opposite.

They are an insurer who will go out of their way to find reasons NOT to pay you (this is not opinion but fact, I have everything on record). As a policyholder I have diligently paid my premiums for 4 years, only for them to decline each one of the 3 claims I tried to lodge over that period.

Every time you claim, the claim miraculously falls outside of their subjective definition of "Main Cover" as defined in the policy conditions (even though things like CV joints are specifically included!), or it will be classified as "wear and tear" which they do not cover. In my subjective opinion, I find this to be deeply *********, but that's just me. Other consumers can decide for themselves how they view this and whether they want to do business with such an insurer.

Complaining will also not get you anywhere. You will be provided with a cut and paste generic letter by an "independent" 3rd party as to why your claim was rejected without any considerations as to the specific concerns you raised as part of complaints process.

*As part of the complaints correspondence I was also informed that they have no issue whatsoever if I lodge an Ombudsman complaint (I have it on record for anyone interested). Really? This is how you create fans?

Unfortunately, us consumers are without any real power in these situations and the only thing we can really do is to vote with our feet. The only thing that is within my power is to ensure that this message gets out as far as possible (will go on my Youtube channel too) and that none of the people in my extended professional network ever does business any with Dotsure in the future.