Dotsure .co.za ,through simplicity and Soft Landings created a FAN not a customer

I have a policy with Dotsure.co.za and my son (38) had an accident with our Nissan NP200 Chystal Bruiners and Shanay Brown have shown exceptional customer service I have been contacted everyday, and not once did I have to call them to find out ,what was happening I am collecting my car today and have already had three communications from these two ladies as well as the Claims Manager Diane Smith assuring me that if there is anything not to our satisfaction that we have the freedom to contact them and they will sort it out The third parties that have been involved have been contacted and I have not heard from any of them ,because of the service rendered by the Claims team looking after Third parties