DM
Desagen M
1 reviews | Active since Dec 2013
14 Sept 2021, 19:51
DOTSURE CLAIMS SERVICE SUCKS!!!
I submitted a claim on my warranty plan in August amd have still not been paid by Dotsure. I have left numerous messages and sent lots of emails to their claima department amd still no responses in more than 4 weeks.
Then 2 weeks ago i called in to their call centre and asked to speak to a manager but none of their staff transferred me to a manager. A lady by namenof Bridget explained they are not allowed to transfer to managers but promised a call back. Its been 2 weeks and no call received as yet. Very bad service to say the least.
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
15 Sept 2021, 08:05Hi Desagen,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply15 Sept 2021, 08:05
Official
Hi Desagen,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
DM
Desagen M's updateReviewer Update
15 Sept 2021, 11:26 Claims handler advises that the managers did not process the payment since August. No reason as to why and i am not allowed to speak to a manager at Dotsure because they dont take calls. Management service is poor, explains the rest of the circus at Dotsure.
DM
Desagen M's update15 Sept 2021, 11:26
Reviewer Update
Claims handler advises that the managers did not process the payment since August. No reason as to why and i am not allowed to speak to a manager at Dotsure because they dont take calls. Management service is poor, explains the rest of the circus at Dotsure.
dotsure.co.za's replyOfficial
17 Sept 2021, 11:35Hi Desagen,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply17 Sept 2021, 11:35
Official
Hi Desagen,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za