Dotsure Claims Handler is a **** !

Good day My name is Sebastian Parasaraman and i am Insured with Dotsure, and I'm having such terrible service from their claims department , i had an incident in July 2021 and till now my car is still damaged. I had to always call in to check up on my claim, and have been advised by the Claims handler such incorrect information and **** to on so many calls on a so call reordered line , and even his manager is not looking into it . i have contacted their Complaints department , and even sent an email asking for assistance and till now , no reply or even a phone call , Due to the incorrect information given to me from the Claims handler on numerous calls , i now paid a Panel beater a deposit based on what the claims handler advised to me , due to all the damages not being covered as per Dotsures Assessor, and now i am out of pocket , as they are refusing to Honor what was advised to me on numerous occasions by the claims handler , by settling me directly to have the car repaired . This has now lead to me even contacting an laying a complaint with the Short Term Insurance Ombudsman, and nobody from Dotsure has even bothered to sort this out or look into it or honor what their claims handler has advised to me , or even call me to resolve this matter