PB
Pippa B

1 reviews | Active since Sept 2021

03 May 2023, 13:17

Dotsure claims are tops

The claims staff are super efficient and friendly. I recently had dealings with Glayvia and she really impressed me. Being in the industry myself, I fully understand that the proof of the pudding is in the tasting - and in our industry the claims service is the pudding. Well done Dotsure and Glayvia! Your pudding was delicious! The only reason I'm not giving a 5-star review is due to the underwriting division. I wish there were ways to increase limits - of course at additional premiums. I have large breed dogs and you literally pay per kg for treatment so it's more expensive to treat a Rottweiler than say a Daschund, but the limits are the same. Also, just a suggestion - but as Dotsure also supports rescue organisations, I'd like to suggest that you increase limits on Spay options. Again, if I was offered the option to pay a higher premium for the first few months to cover the spay at an appropriate age, I would jump at the chance. R 550 towards the cost of spaying a female dog is honestly barely a fraction (I just paid R 2 000 to castrate my male - a female is R 2 500 - R 2 800). Overpopulation is a HUGE problem in South Africa (and the world) so let's try to make a difference together by promoting spaying pets. But, like I said, just a suggestion)

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 May 2023, 14:17
Official
Hi Pippa, Thank you for the great feedback! We look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Glayvia as well. ;-) The dotsure.co.za family