CA
Chesire A

1 reviews | Active since Jun 2019

28 Dec 2020, 13:07

Dotsure Claims

After being insured with Dotsure for more then 5 years and in my 6th year of being claim free i scratched the side skirt of my car and would like to have it repaired since i like to keep my vehicles in showroom condition. to top it off my access is set at R5500 yet i have an access buster policy with the insurance company that will cover the R5000 rand access free. no since there was no 3rd party involved they doubled the access fee amount and since there is no case number they tippled the access fee to R16500. yet they claim for every year u claim free you access drops by a R1000 yet they want top charge me R16500 and i was told my access buster is not valid as its not a comprehensive claim. this will definitely be the last as i will move my insurance over to a company that has better business ethics.

IF YOU ARE READING THIS STAY AWAY FROM THIS COMPANY AS THEY ONLY INTERESTED IN MAKING MONEY AND NOT THE WELL BEING OF THERE CLIENTS

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Replies (1)
dotsure.co.za
dotsure.co.za's reply29 Dec 2020, 08:40
Official
Hi Chesire, 

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za