Dotsure Claim "*******"

My mother Mrs TY Ngxumza *** she had house insurance on our holiday homen in Peddie EC, our house got broken into and vandalized and property was ******, a case was opened with SAPS and we submitted a claim... The damaged and ****** good amounted to +- R300 000, the policy has a cover of R150 000 however Dotsure only paid out +-R75 000 to my mother. My mother has since victimized and I'll treated by this insurance company, noone has ever even questioned the emotional well being of my mom and family after and during this traumatic loss and damage we send Dotsure an email. Asking why they not paid the full amount or what is due to my as per her policy cover but no response has been given rather they informed us that they were terminating the contract/policy. I am highly disgusted and angered by the treatment and failure to ensure not only that what is owed to her to be paid but also ensure that we had a safe place to inhabit during this ordeal as our other home is +-3 hours away