Dotsure Claim Complaint

On the 15th January of 2024, Monday morning, I reported a claim for a burglary that happened during that weekend. The process went smoothly at first but a week or so after that the response from my claims handler kept on getting delayed. My claims handler, Avril Hunter, requested all required documentation and I provided them. I was then contacted by Sikelelwa Bolo who is an investigator for the company. I cooperated with her also but she didn't complete her investigation, one of her colleagues did yesterday on the12th of February 2024. Today, on the 13th of February 2024, I was contacted by a lady named Barb who advised me that my claim was rejected. I asked for the reason of the rejection and she responded by saying I will receive a letter via email detailing the reason. I eventually received the email and the letter did confirm that the claim was rejected. The reason was; LACK OF DUE CARE: FAILURE TO PREVENT LOSS. I called the insurance to get a better understanding of this and the lady who presented herself as the team leader for the claims handlers said my claim was rejected because the burglars managed to enter the house without damaging anything. She also imp**** that we failed to protect the property by leaving the key in the door. I'm shocked at this revelation bacause the police and the community watch are still investigating a syndicate that is entering homes and robbing them in our area. The insurance has never even made a single attempt to contact the investigator in charge of the case. I think it's safe to say that insurance companies are now finding every method on the book not to pay out for claims. All the items that were ****** are gonna be very difficult to replace and I feel Dotsure is being unfair to reject a claim based on the reason mentioned above.