Dotsure chat services is horrible

In the beginning if the month I engaged with online chat to inform you to change my debit order details otherwise payment won't go off.

Your chat agent asked my ID. I gave it and From there no reply anymore. Your chat function is always like this... Useless.

I have screenshots of this as prove.

Today I get a message that my cover has been suspended due to non payment.

Time move on to another in insurer that makes more of an effort to communicate.