1 reviews | Active since Nov 2018
Dotsure Change my policy without my consent
Dotsure sold me a Cash Payout Policy but when I claim they had some problems with the cash payout. They want to decide what to do or give replacement or repair.
I even ask my application recording and that helped me so far but today I was told that this is the last time that they pay the money into my account on a claim.
How could they just change the type of policy that I have to what ever suits them.
I think this is unfair. When they sold me the policy the consultant told me about the cash in your pocket option. And the best part of the cash payout is that they deduct the excess from the payout.
Dear Denver
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Denver
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint posted on 01 November 2018. After investigating the matter we can provide the following feedback.
We apologise for any inconvenience that this may have caused.
We confirm that the matter was referred to the relevant department for consideration and it was decided to settle your claim on a cash-in-lieu basis. The said cash payment was processed on 01 November 2018.
We further confirm that you have been advised that all your future claims will be processed in accordance to the terms and conditions of your policy.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint posted on 01 November 2018. After investigating the matter we can provide the following feedback.
We apologise for any inconvenience that this may have caused.
We confirm that the matter was referred to the relevant department for consideration and it was decided to settle your claim on a cash-in-lieu basis. The said cash payment was processed on 01 November 2018.
We further confirm that you have been advised that all your future claims will be processed in accordance to the terms and conditions of your policy.
We trust you find the above in order.
Regards
Dotsure Resolutions Team