Dotsure

The situation regarding my car is very unsettling.

Friday someone from dotsure phoned as i phoned numerous times last week to enquire about my car that is currently at panel beaters.

The panel beaters Auto Prism has had my car for almost a month, which was given to them on the 22.06.2023, every week I have to follow-up on my car as no one from dotsure or the panel beaters are informing me regarding my car.

Wednesday 12.07.2023 I phoned the panel beaters to find out about my car, just to find out that they need parts for the bumper and send a request to dotsure and was waiting for feedback Thursday when I phoned it was told to me by Chenay that is has been approved and was send through to the panel beaters Wednesday around 14:00pm. Friday someone from dotsure phoned advised that the parts will be arriving 14:00pm Friday afternoon and she will inform me when it arrives and when they start.

Monday I WhatsApp the panel beaters on feedback regarding my car and no response. Today Tuesday 18.07.2023 I phoned Dotsure to ask about my car. No one followed up yesterday, Caylin phoned the panel beaters and said the parts are only arriving tomorrow.

I’m so sick and tired of this whole situation, the buyer of the panel beaters is clearly not doing his/her part not following up. Every time it’s a different story. As per Caylin they must still work on the car and haven't done anything with the parts that they have ordered, only when these parts arrive they will try and finish the car, but can’t give me a date.

I want and need my car, I’m 7 months pregnant, I’m traveling with public transport, the panel beaters and dotsure are not doing their job.

Kind Regards Lene Christians ***