AA
Audrey A
1 reviews | Active since Jan 2026
21 Jan 2026, 15:15
DOTSURE CARROT REFUND
I subscribed to Dotsure's incentive programme (Carrot) and were not happy a few months later as I have not received the designated pet devices. It was found out later it was delivered to the wrong address. I asked for a full refund on all my subscriptions and it was without much hassle, all sorted and refunded. Dotsure/Carrot gave me good service and the communication was good at all times.
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dotsure.co.za's replyOfficial
21 Jan 2026, 15:24Hi Audrey,
We really appreciate you taking the time to share your experience. We apologize for the issue with delivering the device to the wrong address.
We're glad that the outcome turned out well and that there were no hassles. We're glad you're happy with the service.
The dotsure.co.za team
We really appreciate you taking the time to share your experience. We apologize for the issue with delivering the device to the wrong address.
We're glad that the outcome turned out well and that there were no hassles. We're glad you're happy with the service.
The dotsure.co.za team
dotsure.co.za's reply21 Jan 2026, 15:24
Official
Hi Audrey,
We really appreciate you taking the time to share your experience. We apologize for the issue with delivering the device to the wrong address.
We're glad that the outcome turned out well and that there were no hassles. We're glad you're happy with the service.
The dotsure.co.za team
We really appreciate you taking the time to share your experience. We apologize for the issue with delivering the device to the wrong address.
We're glad that the outcome turned out well and that there were no hassles. We're glad you're happy with the service.
The dotsure.co.za team