Dotsure - Cares Less

TThe service and support are absolutely unacceptable. I have logged multiple calls, requested call-backs, and sent repeated emails regarding claim issues, yet nothing is resolved. Calls are closed without action, claims are assessed in isolation with incorrect outcomes, and the entire process feels arbitrary. They make final decisions based on minimal information, and when you challenge them, they simply ignore you. No returned calls, no responses to emails, no accountability. Their priority is clearly their own financial interest, not the customer, and certainly not the accuracy or fairness of claim processing. The claims portal is vague, restrictive, and offers no meaningful way to provide context or explanation. They decide what they want to pay, link unrelated claims without justification, and leave you to deal with the consequences. This level of service is unacceptable, and the product itself is unreliable. I will be taking my business elsewhere.