Dotsure Car Insurance: WORST DECISION EVER!!!

I made a windscreen claim on the 24th of January 2024. On the 25th of Jan 2024, I received an SMS with a claim number and confirmation that the glass claim was allocated to PG Glass. I was contacted on the 25th and 26th Jan 2024 by PG Glass to confirm my VIN number and some other car details. On the 1st of Feb 2024, I was contacted by PG Glass that they received confirmation from the windscreen manufacturer that the ETA for the delivery is 50 working days. They advised me to contact other companies for assistance. I immediately contacted Dotsure car insurance about the challenge and I informed them that I had already contacted Glasfit which confirmed that their ETA for the delivery will be 4-5 working days. The Dotsure consultant referred the matter to a manager who said they don't work with Glasfit. I however informed them that I am not willing to wait for 50 working days to have my windscreen replaced. The consultant advised that she would inform the manager to contact me. To this day, I haven't received any communication from them. When I made a follow-up on the 2nd of Feb 2024, the manager didn't talk to me, they just informed the consultant to tell me to email the quotation from Glasfit to ***. I did that however, every time I make a follow-up and ask to speak to a manager, they claim that they'll ask the manager to call me back.

I am extremely frustrated with Dotsure and I regret changing insurance companies. My frustration is that I don't feel safe driving a car with a cracked windscreen while the weather is so unpredictable. If I struggle this much with a glass claim, what more when my car is involved in a major accident? Would that mean I would have to accept that I have wasted my money paying this insurance every month, yet I don't get value for money? I had been with my previous insurance company for seven years and yet in only five months, I'm frustrated like hell being with Dotsure. The managers of that company have no customer care. They receive their monthly payment, yet I am extremely frustrated with their poor service.

When they want you to be their customer, they promise you the moon and the stars, yet they know you will never get value for your money.