DOTSURE CAR INSURANCE COMPANY - Claim unfairly rejected

I am with Dotsure Car insurance (previously called Oakhurst) over 13 years. I never had any problems during this time. But since they changed their name to Dotsure I am experiencing claim problems. My vehicle has a dent om the bonnet caused by a severe storm and in result the roof of building and carport poles came down on several vehicles, at a Roadhouse in Hartbee****rt. Two different quotes (dated 18-11-2021) from Auto Body repairers, was rejected because the quote amounts are more than R5000-00. Dotsure accessor stated that the repairs must be calculated to their rates (under R5000-00). But both the Auto Body Repairers said it is not possible to fix the car under R5000. I have three vehicle policies with Dotsure and all three was rejected!