PB
Phindile B

1 reviews | Active since Feb 2022

19 Feb 2022, 07:09

Dotsure car insurance are ****s, empty promises and -0 service, once they have their premiums everything is okay with them...

It been a nightmare if I knew better I would have not wasted my money paying for services that I wouldn't be able to utilize. Dotsure insurance failed me as they clients. My very first time claiming Dotsure disappointes me it tooked them 2 full months to get my car repaired.... I had to wait another 6 months for them to finalize the third-party claim and the fail to provide me with feedback I had to call them every 1 or 2 days a week. At the end they final conclusion was that I'm not getting my access amount because the money provided by the third party was not enough. Although the third party was at fault and has agreed on paying it just that dotsure insurance is keeping the money because the amount provided by the third party is not enough. They have failed in helping me as my insurance. And now they don't want me to take the matter to court. I hape sharing my experience would help someone before making a decision if I knew better I would have chosen a better insurance company even their access is sky high. I'm so disappointed in dotsure what a waste of money

0
Replies (3)
dotsure.co.za
dotsure.co.za's reply21 Feb 2022, 08:48
Official
Hi Phindile,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
PB
Phindile B's update21 Feb 2022, 12:11
Reviewer Update
Thank you hope I will be getting assistance........ Since I'm still waiting for response since late week
dotsure.co.za
dotsure.co.za's reply21 Feb 2022, 14:07
Official
Our team will do their best to assist you as soon as possible.

dotsure.co.za