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Fiona B

1 reviews | Active since Aug 2021

10 Sept 2021, 19:16

Dotsure cannot do the simplest admin basics and take premiums for cars removed from schedule.

two e mails, several conversations and dotsure are still loading premiums for a car I sold in 2019, still cannot get my details right and still have not loaded the details of the car i do own.

They have, again taken off double the amount discussed.

How many times do I need to say, NO, I sold the Spark????? Take it off the schedule. How many times must I spell my name and address out, how many times must i forward the VIN and description of my current vehicle?

I am putting in an official complaint with whoever I can because Hollard just handed us over to these people giving us no say and I am beyond furious.

Three!!! consultants still cannot get it right, don't make me publish your names!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply13 Sept 2021, 08:06
Official
Hi Fiona,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za