Dotsure can SUCK IT!

On 3 September 2025, I took my Pitbull male to the vet. I woke up to a dog that can barely move, so I pick him up and off we go to the vet. During the consult, after assessing my dog, the vet indicated that there is a high likelihood of the cause being a Heart Murmur and that they HAVE to do an Echocardiogram Ultrasound. Now before I move onto the next part of my story, I want to add this little detail: I have been a member of Dotsure for years, I have two dogs on their medical aid plan, and I have NEVER claimed before.!! After the vet consult, I call Dotsure, just to clarify whether they will pay for this Ultrasound as the cost is R3200.00, whomever I spoke to over the phone stated that Dotsure will only pay R460.00 of the bill... So here is my question - Why am I going to stay with Dotsure if I have to pretty much pay the full bill out of pocket? Am I the only one here thinking that R460 of a R3200 bill is insane?! What am I paying for every month? I have to pay the bills myself anyway! I am trying to get hold of Dotsure but no one is calling me back! Somehow after call number 20 for the day, I got through to the receptionist, she stated that all the consultants are busy and that they will call me back.. well, it is now 15:45 and surprisingly, still no call.

WHY DOES HELLO PETER NOT ALLOW A 0 STAR RATING??

Dotsure! You can take your lack of service and shove it! You are most definitely not in the business for your clients, which are, to be honest, our pets! Stick to all the other stuff you do but move out the pet industry because you do not pay for procedures that NEED to happen! Don't worry Dotsure, I will pay to keep my pet alive BUT you can take your **** and shove it! I am in no way worse off without you!

Let us see if someone can take time out their busy schedule and give me a call back after posting this.