CC
Claudia C

1 reviews | Active since Aug 2020

28 Jun 2022, 10:41

Dotsure Call Centre Agents are *******!

Please be aware of any calls from dotsure.co.za as I was a victim of an attempted **** yesterday. I received a call from a dotsure.co.za representative (supposedly) advising that my "mechanical warranty" on my 2.5 year old (brand new) Haval has lapsed and unless I take out insurance with them I will be liable for any faults / repairs going forward. I knew my warranty had not yet lapsed and confirmed this with my dealer who advised I have a 5 year warranty. At the end of the day this sales agent was asking me to sign up for an insurance for G*d knows how much, just to have a sale and ***** money from me that was not needed so they can reach their targets. I am shocked and disgusted by the service and the attempt to treat people like this and ***** from them. How many other innocent civilians have fallen victim to this crime? I expect a formal apology and a solution from dotsure.co.za and DO NOT recommend them to anyone for anything as they are *******!!!!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply28 Jun 2022, 10:51
Official
Hi Claudia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za