JM
JJ M
1 reviews | Active since Jul 2011
08 Sept 2020, 13:10
Dotsure broken website submission of claim
On the 1St September I reported on your chat that when trying to submit a claim online the oage just freeze and nothing happens. Your consultant Jason replies only if he can submit the claim. My problem is why the function on the website is not working and why nothing is being done about it. Since 1 September the same problem still exists. One of the reasons I joined your insurance is the fact that I can submit claims online.
But thats not working. And worst of all there's no explanation and no feedback at all.
The service at dotsure is very poor and I really thinking of changing insurance companies.
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dotsure.co.za's replyOfficial
08 Sept 2020, 15:27Hi JJ,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply08 Sept 2020, 15:27
Official
Hi JJ,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za