Dotsure, big NO/NO

Who else has been hurt by #dotsure . After months and numerous calls, they informed me that they won't payout their clients 'claim to a 3D party . I called the lady (their client): you should speak to legal and "I'm not responsible"(without name and shame) - dotsure.co.za refusing to give me a call recording number after they admitted to their client being at fault. - they informed their customer not to speak to me. I called the police, laid the claim and did everything I was supposed to however they DotSure Car Insuranse refused to pay out.

Bulling they bully me by saying that they can't provide a call number or recording number and that I should sue their customer myself. . .