BD
Bhekani D
1 reviews | Active since Jun 2010
11 Jun 2026, 07:56
Dotsure Bad Service refusing to pay the Claim
I'm so disappointed and will cancel my Extended Car Warranty with Dotsure when they declined my Claim for a Flywheel replacement of my vehicle. Stating that my vehicle's Flywheel was damaged because of a Clutch, when my service provider (VAG Spec Centre Menlyn) technician denies ever telling Dotsure that. Videos were also sent to Dotsure by Elaine from VAG Spec showing that the Flywheel was damaged.
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Replies (3)
dotsure.co.za's replyOfficial
11 Jun 2026, 08:10Hi Bhekani,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
dotsure.co.za's reply11 Jun 2026, 08:10
Official
Hi Bhekani,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
BD
Bhekani D's updateReviewer Update
11 Jun 2026, 12:05I've listened to the recording between Graham(VAG Spec Centre Technician) and Zintle Mahlombe(Dotsure). Initially Graham did tell Zintle that both Clutch and the Flywheel need to be replaced because it's a dual mechanism but Zintle pushed Graham to give her the answer that will satisfy her(Dotsure) for the claim not to be paid. Graham & Elaine told Zintle that the vehicle hasn't been stripped yet but Zintle pushed for the answer, that is wrong.
How can VAG Spec tell the exact problem when the vehicle was not stripped and inspected? Therefore Dotsure just decided not to pay out the Claim.
How can VAG Spec tell the exact problem when the vehicle was not stripped and inspected? Therefore Dotsure just decided not to pay out the Claim.
BD
Bhekani D's update11 Jun 2026, 12:05
Reviewer Update
I've listened to the recording between Graham(VAG Spec Centre Technician) and Zintle Mahlombe(Dotsure). Initially Graham did tell Zintle that both Clutch and the Flywheel need to be replaced because it's a dual mechanism but Zintle pushed Graham to give her the answer that will satisfy her(Dotsure) for the claim not to be paid. Graham & Elaine told Zintle that the vehicle hasn't been stripped yet but Zintle pushed for the answer, that is wrong.
How can VAG Spec tell the exact problem when the vehicle was not stripped and inspected? Therefore Dotsure just decided not to pay out the Claim.
How can VAG Spec tell the exact problem when the vehicle was not stripped and inspected? Therefore Dotsure just decided not to pay out the Claim.
dotsure.co.za's replyOfficial
23 Jun 2026, 14:21Hi Bhekani,
Apologies for only responding now. We have followed up again.
The dotsure.co.za team
Apologies for only responding now. We have followed up again.
The dotsure.co.za team
dotsure.co.za's reply23 Jun 2026, 14:21
Official
Hi Bhekani,
Apologies for only responding now. We have followed up again.
The dotsure.co.za team
Apologies for only responding now. We have followed up again.
The dotsure.co.za team