1 reviews | Active since Oct 2016
dotsure bad service
dota ********** -00003 lost my bag that had my 2 pair of spectales that where specified on my policy.also lost my house keys and my bank cards id book drivers licence .dotsure refuses to payout as they say i have no proof of owning spectales .when i specified items i should have been told that i needed proof .no thet wont pay for any thing on the claim. will be cancelling my car and household insurance with dotsure.
Dear Nivesh
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Nivesh
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Nivesh
We confirm that it is a policy requirement to prove ownership of the items insured when you have a claim. This is stated in your policy documents. As such, regrettably we cannot fault the Insurer's decision herein.
We trust you find the above in order.
Dotsure Resolutions Team
Dear Nivesh
We confirm that it is a policy requirement to prove ownership of the items insured when you have a claim. This is stated in your policy documents. As such, regrettably we cannot fault the Insurer's decision herein.
We trust you find the above in order.
Dotsure Resolutions Team