HR
Hanlie R
1 reviews | Active since Nov 2021
02 Feb 2022, 11:18
Dotsure Bad pet insurance
If I could I wouldn't even give one star On Thursday my cat was in for a operation. We file a claim , on Friday. It's now Wednesday almost a week later. They phone back today, maybe they will finalize the claim by Friday... Why do I have pet insurance ? Dotsure your service is bad, don't advertise that you can help within 48 hours, you can't. I'm in the process to look for other insurance.
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
02 Feb 2022, 11:25Hi Hanlie,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply02 Feb 2022, 11:25
Official
Hi Hanlie,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
HR
Hanlie R's updateReviewer Update
02 Feb 2022, 15:13Thanks Dotsure
You did get back to me
Tell me for a indoor cat what is a accident ?
If the cat take a 💩 in the litter box and her inside came out. Is it a accident or did she decides she wants it out?
You are looking for reasons not to pay. My cat is insured for this. You need to do your part of the contract.
You did get back to me
Tell me for a indoor cat what is a accident ?
If the cat take a 💩 in the litter box and her inside came out. Is it a accident or did she decides she wants it out?
You are looking for reasons not to pay. My cat is insured for this. You need to do your part of the contract.
HR
Hanlie R's update02 Feb 2022, 15:13
Reviewer Update
Thanks Dotsure
You did get back to me
Tell me for a indoor cat what is a accident ?
If the cat take a 💩 in the litter box and her inside came out. Is it a accident or did she decides she wants it out?
You are looking for reasons not to pay. My cat is insured for this. You need to do your part of the contract.
You did get back to me
Tell me for a indoor cat what is a accident ?
If the cat take a 💩 in the litter box and her inside came out. Is it a accident or did she decides she wants it out?
You are looking for reasons not to pay. My cat is insured for this. You need to do your part of the contract.
dotsure.co.za's replyOfficial
02 Feb 2022, 16:28Thank you for your feedback Hanlie,
We have sent your feedback to the assisting team.
dotsure.co.za
We have sent your feedback to the assisting team.
dotsure.co.za
dotsure.co.za's reply02 Feb 2022, 16:28
Official
Thank you for your feedback Hanlie,
We have sent your feedback to the assisting team.
dotsure.co.za
We have sent your feedback to the assisting team.
dotsure.co.za
HR
Hanlie R's updateReviewer Update
19 Aug 2022, 09:31Hello. I report this matter to to the VDA. They then informed me that it was a freak accident and not the result of any disease or illness. I then sent their reply to you. You again stated that you are not interested in actually doing a thing about it. Why should anyone even consider doing business with you. You are as unreliable as a bad internet line and honestly trying to keep yourself as clean and cheap as possible does not help.
HR
Hanlie R's update19 Aug 2022, 09:31
Reviewer Update
Hello. I report this matter to to the VDA. They then informed me that it was a freak accident and not the result of any disease or illness. I then sent their reply to you. You again stated that you are not interested in actually doing a thing about it. Why should anyone even consider doing business with you. You are as unreliable as a bad internet line and honestly trying to keep yourself as clean and cheap as possible does not help.