JK
Jan K

1 reviews | Active since Sept 2020

16 Aug 2021, 20:57

Dotsure - Ashlee panelshop

Dotsure handle my claim on my car. They send my car to Ashlee panel shop in Bloemfontein on the 8th July 2021. The accessor access my car from cell phone picture. He arrange for parts where to buy which went smooth. On the other hand the panelbeater want more money money when received the parts. When start working on the car he discover, as I told the assessor it will happen, that there are damages underneath the car. He then need more parts and money for labour. Now that the parts are there he want more money to install the parts. I asked him why he did'nt quate all at the same time and told him to contact the Dotsure assurance. This guyis playing games with the assurance company by quate piece by piece. At the end it will caused more money as a not nominated panel beater. I had to pay more out of my pocket to get the work start but he delay the process. It is now almost 6 weeks I am waiting for my car. Ashley himself are very rude in his way he talk to me. If he don't like Dotsure customers he must get out of them. I am very upset with him and his service.

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply17 Aug 2021, 07:56
Official
Hi Jan,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za