DR
Denver R
1 reviews | Active since Jul 2011
05 Sept 2021, 21:00
Dotsure are pulling a quick one on the polices they are taking over from hollard, petsure, rogz, etc
No one got back to me so I will write a negative review every week until someone does get back to me.
You have bought over hollards insurance policies. In the letters leading up to this you told us that the policy would remained unchanged and the premiums would be the same. This is not the case as you have imposed a per limit claim amount which was not on my previous policy. In addition you have imposed exclusions on my policy which were dropped from the previous policy in 2017. Please fix both of these things. My cats mean the world to me, and you are taking my peace of mind away from me.
Helpful (0)
Replies (3)0
Replies (3)dotsure.co.za's replyOfficial
06 Sept 2021, 08:10Hi Denver,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply06 Sept 2021, 08:10
Official
Hi Denver,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
DR
Denver R's updateReviewer Update
09 Sept 2021, 15:36No one got hold of me, will complain again.
DR
Denver R's update09 Sept 2021, 15:36
Reviewer Update
No one got hold of me, will complain again.
dotsure.co.za's replyOfficial
09 Sept 2021, 16:05Hi Denver,
Our team has advised we reached out to you via email, and have not received a response from you. We will escalate back to the assisting team.
dotsure.co.za
Our team has advised we reached out to you via email, and have not received a response from you. We will escalate back to the assisting team.
dotsure.co.za
dotsure.co.za's reply09 Sept 2021, 16:05
Official
Hi Denver,
Our team has advised we reached out to you via email, and have not received a response from you. We will escalate back to the assisting team.
dotsure.co.za
Our team has advised we reached out to you via email, and have not received a response from you. We will escalate back to the assisting team.
dotsure.co.za
