cJ
christian J
1 reviews | Active since Apr 2022
02 Aug 2023, 18:43
Dotsure are not sure what they are doing
The worst service ever. 3rd party claim that's taken over 6 months. Now waiting over two weeks for them to pay out and still waiting. No word from client services after numerous emails and me doing all the chasing. A total disregard for client services or just general curtisy. Was in two minds about wasting my breathe on this bunch of 'very strong words' idiots.
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Replies (2)
dotsure.co.za's replyOfficial
03 Aug 2023, 14:37Hi Christian, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Aug 2023, 14:37
Official
Hi Christian, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
cJ
christian J's updateReviewer Update
03 Aug 2023, 18:45More than likely going to take them 60 days to call or at least try sort this out. They say allow 60 days to make a payment. Takes them 60 days to turn a kettle on. Nice to hide behind legalities. No wonder the large percentage of people are un happy with their service. And all for less than R3000 claim. No wonder people don't do 3rd party claims if this is the run around they are given. If they eventually do call that person better have ability to sort this out. Reaching boiling point. Maybe they can turn it around. Iam doubting it but let's see.
cJ
christian J's update03 Aug 2023, 18:45
Reviewer Update
More than likely going to take them 60 days to call or at least try sort this out. They say allow 60 days to make a payment. Takes them 60 days to turn a kettle on. Nice to hide behind legalities. No wonder the large percentage of people are un happy with their service. And all for less than R3000 claim. No wonder people don't do 3rd party claims if this is the run around they are given. If they eventually do call that person better have ability to sort this out. Reaching boiling point. Maybe they can turn it around. Iam doubting it but let's see.