LK
Lindiwe. Kunene
1 reviews | Active since Nov 2016
02 Jul 2021, 07:36
Dotsure are **********
I sent in an enquiry on the DOTSURE. CO. ZA website. However i only got as far as the FIRST PAGE as i had to rush off somewhere. This enquiry was made on the last week of June 2021.
I subsequently started receiving incessant phone calls from Dotsure which i ignored because firstly i had decided not to complete the enquiry and secondly, their constant hounding was downright irritating.
Imagine my surprise when a debit order of 226.02 rands comes out of my account.This raises the question. Since, not once did i interact with the consultants from Dotsure. Is an INCOMPLETE enquiry tantamount to taking a policy?
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Replies (2)
dotsure.co.za's replyOfficial
02 Jul 2021, 07:56Hi Lindiwe,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply02 Jul 2021, 07:56
Official
Hi Lindiwe,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
LK
Lindiwe. Kunene's updateReviewer Update
02 Jul 2021, 15:32Thank you Dotsure for clarifying what was a very confusing matter. I spoke to a brilliant consultant by the name Beryldene who then explained to me that Hollard has merged with Dotsure.
My only issue is that the email confirming this fact came in the afternoon. Fortunately, Beryldene had already explained everything to me by then . Thanks again Beryldene.
My only issue is that the email confirming this fact came in the afternoon. Fortunately, Beryldene had already explained everything to me by then . Thanks again Beryldene.
LK
Lindiwe. Kunene's update02 Jul 2021, 15:32
Reviewer Update
Thank you Dotsure for clarifying what was a very confusing matter. I spoke to a brilliant consultant by the name Beryldene who then explained to me that Hollard has merged with Dotsure.
My only issue is that the email confirming this fact came in the afternoon. Fortunately, Beryldene had already explained everything to me by then . Thanks again Beryldene.
My only issue is that the email confirming this fact came in the afternoon. Fortunately, Beryldene had already explained everything to me by then . Thanks again Beryldene.