DotSure - Appalling Service (its not 2 days; its 2 Weeks and counting to process a claim)

One of the worst experiences of my life when dealing with a company.

Ive had motor warranty cover with them for 2-3 Years now and when they initially called me to offer the "great service that will make my life easier" it seemed easy right...? Wrong! however many years down the line after diligently debiting me copious amounts of money monthly. I have an issue with my car and I call to claim... That's where the drama begins:

1. Telephone lines not working (well for the claims department... not for the people opening new accounts) 2. My ID number (Which is a key part of my identification) is now linked to a certain Mr Maharaj which I have no Idea who or how this can happen after the painstaking process of handing over all your information over the phone) 3. Two weeks and counting and all im getting is a run-around in regards to processing a simple claim (which was the promise given to me at the time of signing up for this service and is frankly the only reason why I have this service)