1 reviews | Active since Dec 2015
Dotsure and Netstart are ******
I cancelled the insurance that I had with Dotsure which came with a tracker and I was told if I should cancel the insurance then I would have to pay R200 for 6 months for the tracker. Thereafter my bank account was debited by Netstar for some months and there were no debits for months and I thought, I was done with this. Then I received a call, demanding me to pay a payment of R800 which I didn't understand was for what exactly and I was told if I don't pay this amount then I would be handed over. I asked what was the amount for and why was is not debited all this while? Didn't really get answers but I paid that amount. Next thing I got a letter threating to hand me over for another amount, for what I asked and did not get detailed answers but I was told that I'm in arrears. I logged complaints with Netstar's customer care and got automated responses and feedback or resolution. Now I have been listed, for what? I even sent emails to their legal department and I have been sent from post to pillar.<br> <br> I want the call recording, where I was told what would happen if I should cancel the insurance, that's all.<br>
We acknowledge receipt of your complaint. We will investigate and revert as soon as possible.
Kind regards
The Dotsure Team
We acknowledge receipt of your complaint. We will investigate and revert as soon as possible.
Kind regards
The Dotsure Team
