PN
Portia N

1 reviews | Active since Dec 2015

14 Dec 2015, 15:47

Dotsure and Netstart are ******

I cancelled the insurance that I had with Dotsure which came with a tracker and I was told if I should cancel the insurance then I would have to pay R200 for 6 months for the tracker. Thereafter my bank account was debited by Netstar for some months and there were no debits for months and I thought, I was done with this. Then I received a call, demanding me to pay a payment of R800 which I didn't understand was for what exactly and I was told if I don't pay this amount then I would be handed over. I asked what was the amount for and why was is not debited all this while? Didn't really get answers but I paid that amount. Next thing I got a letter threating to hand me over for another amount, for what I asked and did not get detailed answers but I was told that I'm in arrears. I logged complaints with Netstar's customer care and got automated responses and feedback or resolution. Now I have been listed, for what? I even sent emails to their legal department and I have been sent from post to pillar.<br> <br> I want the call recording, where I was told what would happen if I should cancel the insurance, that's all.<br>

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Replies (1)
dotsure.co.za
dotsure.co.za's reply17 Dec 2015, 15:38
Official
Hello TheGreatOne ,

We acknowledge receipt of your complaint. We will investigate and revert as soon as possible.

Kind regards

The Dotsure Team