1 reviews | Active since Jun 2016

06 Aug 2021, 09:34

Dotsure an ABSOLUTE *******

Good morning. I am absolutely disgusted with Dotsure. I have been a long standing client with Regent Insurance, bought out by Hollard and now bought out by Dotsure. Dotsure is a MASSIVE ******* with insurance. I am insured with Dotsure with one car and household cover. I now requested a quote on a second car and I was given a totally ridiculous figure. I request a similar quote from King Price and I am not a client of theirs and they quoted me HALF of Dotsure. Exactly the same cover. How is this possible? Dotsure refuse to budge on a better price, the answer is that is how it is, they are Dotsure now!! It's sickening. Unfortunately my first car insurance quote is higher at King Price than the one I have at Dotsure. So for now I cannot cancel as I am financially constrained. But make no mistake I am taking my business elsewhere as soon as I can just on the principal of the matter. I do not appreciate being ********** by Dotsure, you should be ashamed of yourselves as a business!

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Replies (3)
dotsure.co.za
dotsure.co.za's reply06 Aug 2021, 10:26
Official
Hi Joe,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
's update06 Aug 2021, 10:37
Reviewer Update
Thank you. There was already an official response from your team basically saying take it or leave it before I wrote this complaint. Check the voice recordings. But let's see what happens.
dotsure.co.za
dotsure.co.za's reply06 Aug 2021, 11:43
Official
Thank you for your reply Joe,

Our team will investigate and revert back.

dotsure.co.za