Item: dotsure.co.za
Rating: 1
Author: Gershvann C

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Gershvann C's updateReviewer Update

28 Jul 2025, 20:05

So heres something new. Been a loyal paying customer for more than 7 years. Not having one single claim. So 2 months ago a truck knocked my driverside and drove off whereby I could not get any particulars. Lucky for me I have insurance that can assist(so I thought) only to find out upon trying to claim the consultant told me I had to read the fine print upon inception of insurance that states "you can only claim in EXCESS of R21 000 and more". Therefore I could not claim. What bull**** is tht. My damages of my vehicle was not even R10 000. And I mean for 7 years I have been a loyal paying claim free customer not once did the insurance pick up the phone and do a courtesy call to educate the client regarding the whereabouts of the policy. HELL NO. I WILL NEVER REFER DOTSURE TO ANYONE. I IMMEDIATELY CANCELLED MY INSURANCE WITH Them.

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Gershvann C's update28 Jul 2025, 20:05

Reviewer Update

So heres something new. Been a loyal paying customer for more than 7 years. Not having one single claim. So 2 months ago a truck knocked my driverside and drove off whereby I could not get any particulars. Lucky for me I have insurance that can assist(so I thought) only to find out upon trying to claim the consultant told me I had to read the fine print upon inception of insurance that states "you can only claim in EXCESS of R21 000 and more". Therefore I could not claim. What bull**** is tht. My damages of my vehicle was not even R10 000. And I mean for 7 years I have been a loyal paying claim free customer not once did the insurance pick up the phone and do a courtesy call to educate the client regarding the whereabouts of the policy. HELL NO. I WILL NEVER REFER DOTSURE TO ANYONE. I IMMEDIATELY CANCELLED MY INSURANCE WITH Them.

dotsure.co.za's replyOfficial

28 Jul 2025, 23:17

Hi Gershvann, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply28 Jul 2025, 23:17

Official

Hi Gershvann, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

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Gershvann C's updateReviewer Update

11 Aug 2025, 08:08

So still no reply. Keep up the great s....t work

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Gershvann C's update11 Aug 2025, 08:08

Reviewer Update

So still no reply. Keep up the great s....t work

Dotsure