CM
Cathrine M
1 reviews | Active since Jul 2019
14 May 2024, 15:11
Dotsure access buster claim
I wrote a review on this platform regarding the access fee that was deducted from my claim, and one of the consultant called me advising me that they will pay the R6000 after 2 working days till date they havent, instead they send me an email stating that i owe for that month, i rep**** back with screenshots of the premium collected for the month of March to no response and no payment as per agreement.
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dotsure.co.za's replyOfficial
15 May 2024, 06:59Hi Cathrine, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply15 May 2024, 06:59
Official
Hi Cathrine, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za