Dotsure a no no
My car was damaged at the rear left fender after a reckless driver bump into me that did not stop at a stop. I had 3rd party insurance with dotsure. So I phones them and explained what happen so they can assist me to recover the damages from the driver that caused the accident’s insurance company. So this lady contacted me on a Saturday morning and claims she is from the legal department of Dotsure and she investigate the claim. What claim I asked her no she said my claim against dotsure for the damage on my vehicle. Now having a clear indication what a ”3rd party insurance” entails I have the understanding that I can’t claim for the damage on my car only for damage on someone else’s vehicle. Where did you hear something this absurd, they canceled my policy with immediate effect after they manage to convinced me to install a tracking device for R150 pm in my vehicle. When requested a explaination for this action they state their was inconsistencies with the ”claim”. The negative consequences of this is that my profile as a consumer is badly effected as for I will not be able to get insurance for my car as these companies is in cahoots with each other. We as consumers has no power against these giants. Regards Dr. Fourie
Thank you so much for bringing this to our attention, we are so sorry to hear about your experience.
We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
Thank you so much for bringing this to our attention, we are so sorry to hear about your experience.
We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
We refer to your complaint logged on 02 July 2019, the contents of which have been noted.
Our formal response dated 31 December 2018 bears reference.
We confirm that all relevant queries raised in your complaint was accordingly addressed and a comprehensive response was sent to your email address.
You had a claim for an accident that occurred on 02 November 2018 under your Third Party, Fire & Theft policy which was declined due to the reason/s stated in the declination letter that was sent to you.
The contract between you and Altech Netstar is a separate agreement from that which you had with the Insurer. The terms and conditions of the Altech Netstar unit were explained to you and you were adequately informed of the 36-month contract.
We trust you find the above in order.
Kind regardsDotsure Resolutions Team.
We refer to your complaint logged on 02 July 2019, the contents of which have been noted.
Our formal response dated 31 December 2018 bears reference.
We confirm that all relevant queries raised in your complaint was accordingly addressed and a comprehensive response was sent to your email address.
You had a claim for an accident that occurred on 02 November 2018 under your Third Party, Fire & Theft policy which was declined due to the reason/s stated in the declination letter that was sent to you.
The contract between you and Altech Netstar is a separate agreement from that which you had with the Insurer. The terms and conditions of the Altech Netstar unit were explained to you and you were adequately informed of the 36-month contract.
We trust you find the above in order.
Kind regardsDotsure Resolutions Team.