DOTSURE A DISSAPOINTMENT

I am so incredibly Disappointed in Dotsure. In the time I needed them the most... My Jack Russel was bitten by a snake and landed in ICU and DIED at Onderstepoort which is R10000.00 per day. When opening the policy it's told that ALL accidents is covered.. but NOT explained that ONE vile of Antivenom is R2000.00 ... I've put through the claim of the Invoice of R22000.00 , but was told Dotsure will ONLY pay R5000.00 of the whole bill. Saying the there's a Limit of R6800.00 (BUT ONLY PAYS R5000.00)... I do understand that there's a limit... But I haven't claimed for him the WHOLE year of the R20000.00 of the Annual Limit ... Now my doggy is DEAD... Still they won't pay me out the R20000.00 . What is happening with the rest of my R20000.00 that I've paid for.... WHY CAN'T THEY PAY ME THE REST OF THE ANNUAL LIMIT seeing that Ammo won't be using it anymore This is disgusting and terrible... It's NOW in times like this that we need companies like DOTSURE to step up and do EVERYTHING in their power to help in rare situations like this.