HG
Herman G

1 reviews | Active since May 2024

15 May 2024, 06:36

Dotsure

As could be predicted, Dotsure promised online that they would reinvestigate the claim, only for show and not to lose face in public. They are not prepared to re-open the case to look at their misinterpretation of the facts. They are excellent in telling you they are not prepared to look into the facts again and slamming the phone in your ear, wow what customer service. They have the best gatekeepers in the world to prevent you from speaking to one of their managers as well. Again watch out, they are good at collecting money but when you claim they are the best to sidestep you and your claim.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply15 May 2024, 06:53
Official
Hi Herman, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za