Dotsure

Good day, in january i was looking around for a mechanical warranty, i was at this time covered by innovation group and was looking for something more value for money, i was on the net and discoverd dotsure with a very good rating score, i filled out an online call back request, the next day i received a call from a sales agent bybthe name of Charles Thopola, i was sold a plan that was platinum with an engine covering of R75,200, vehicle age, colour, type everything about the vehicle was given and this is the cover i was sold, i was on a R46000 cover with innovation group and here for a little bit more premium i was getting R29000 extra cover, i jumped at it and took this and moved away from innovation group, June 19 2022 i heard a noise from the engine bay registered the problem on the 20 june 2022, vehicle booked in worshop which diagnosed a bearing knock, all relevant documents was sent to dotsure, 28 june i receive a call repair aproved for R18000, i asked why because i am on a platinum plan with R75000 cover, i was then told i am on a plan thats R18000, So the sales agent sold me a cover and **** to me, i have requested the call recording with no feedback a yet. If i was sold a product that the salesman stated dotsure should be liable for this.