Dotsre service

So the pathetic dotsure saga carries on. Accepted offer made by dotsure on 8 May 2024 for damages caused by their client on 31 October 2023. Asked for acknowledgement of documents and asked if they are happy and if anything else is required. Its is 10 May 2024 and still not acknowledgement from them. I called them and a lady by the name of Rochelle answered the phone. Best service i have received from anyone at dotsure. She really wanted to help. So she took a mesaage for the consultant to call me back and let me know if they require anything else required. This was more than an hour ago. So i called again just to be told by another consultant that i have to wait another 60 days for the claim of R15 695 to be paid out to me. I have NEVER had such pathetic service from an insurance company in my life. The consultants aren't very helpful and their system is not very third party friendly at all. Who must wait 10 months for a claim to be paid out and it was not even my fault. Thanks dotsure i will recommend you to everyone i deal with.