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Pearl M

1 reviews | Active since Jul 2021

11 Nov 2021, 10:35

DotRun

To be quite honest, this insurance sounded too good on the TV ad and even better when one of their agents called me on request. Fast forward to my first claim, my cat was extremely sick so I took him to the vet where he was diagnosed with feline leukaemia and they had to put him down cause he was suffering. Let me tell you when I say , out of the blue the topic of only paying out 50% of the claim came about, PLUS I won’t be getting a cent off the funeral cover since I buried my cat in my yard. I don’t know, I understand insurance but this is just a waste of my money. And a waste of my time. i do not recommend. I will find other alternatives

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Replies (1)
dotsure.co.za
dotsure.co.za's reply11 Nov 2021, 10:40
Official
Hi Pearl,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za