dotNotsure

I am writing to express my dissatisfaction with the recent developments regarding my insurance policy. I have been a loyal customer for almost 10 years, consistently paying my premiums on time. However, the recent experience with your service has left me deeply frustrated and disappointed.

On 31 August 2024, I purchased a new vehicle and requested a quotation from Dotsure, as all my existing cars are insured with you. To my surprise, after comparing quotes from other insurers, I found that Dotsure's premiums and excesses were significantly higher than competitors. As a result, I decided not to insure my new car with Dotsure.

Since then, my insurance policy on my older vehicle has been reviewed twice in one month, which I found surprising, given that I had already requested a policy review in July 2024. When I attempted to initiate another review on 3 September 2024, I was informed that it was not possible because a review had been conducted on 29 August.

To add to my frustration, on 20 September, I received a notification stating that my premium had increased under the term "softland." This increase is concerning because, given my car’s decreasing value, I would have expected my premium to decrease rather than increase.

I feel that the recent premium adjustments are unjustified, and the handling of my policy reviews has been inconsistent and confusing. I kindly request a thorough explanation of the reasons behind these changes, as well as a review of my current premium to ensure that it aligns fairly with my car's actual value.