JJ
Jean J
1 reviews | Active since Apr 2018
08 Mar 2024, 12:07
DOTnothanks
What a terrible experience.
We had a claim for headphones put in. Total cost of R2300. Dotsure denied our claim. We pay a R1300 pm for their services, that is obviously not enough just to cover the cost for new ones. We will most definitely be taking our business else where. Good luck to them and future business. I owe them a big thanks though, glad it happened with something as little as headphones. Imagine having to struggle like this if we had a claim for a wedding ring or worse, a car.
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Replies (1)dotsure.co.za's replyOfficial
08 Mar 2024, 12:15Hi Jean, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Mar 2024, 12:15
Official
Hi Jean, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
